This policy covers payments made to Fabrise Martech Solutions Pvt Ltd for PZOS: subscriptions and set-up fees.
Cancelling a subscription
- Cancel at any time by email or WhatsApp. Cancellation takes effect at the end of the period you have already paid for, and you won’t be charged again.
- Monthly plans: the current month isn’t refunded.
- Yearly plans: if you cancel within 30 days of paying, we refund the yearly fee less the months used, counted at the monthly price. After 30 days, the yearly fee isn’t refunded.
Set-up and training
The set-up fee is refunded in full if you cancel before set-up starts. Once we have set up your account or trained your team, it isn’t refunded.
Charged twice or wrongly
If you were charged twice, or more than your plan, we refund the difference in full within 7 working days of confirming it, to the way you paid.
Payments families make to a venue
When families pay a play venue through PZOS, for example a visit, a party deposit or an event ticket, they are paying the venue, not Fabrise. Refunds for those payments follow the venue’s own policy; please ask the venue.
How refunds are paid
Refunds go back to the original way of paying, normally within 7 working days of approval. Your bank may take a few more days to show it.
Contact
Email wecare@pzos.app with your venue’s name and the invoice number, or WhatsApp us on +91 94947 88760.